How Champion Can Help
Champions Default Prevention Strategies
- We build trust and open communications during enrollment and the grace period by providing details about debt, options for repayment, and strategies when payments need to be reduced or delayed.
- Our first-contact recovery goal is supported by early intervention and proactive strategies for borrower outreach beginning at 30 days past due.
- Champion’s bonus structure is based on recoveries and outcomes that reduce delinquencies and defaults while supporting repayment and debt reduction.
- Ultimately, we support responsible borrowing that ensures education opportunities for generations to come.
Champions Unique Process and Procedures
- Scripting is focused on results and delivered in relatable language based on learning styles and communication profiling of borrowers.
- Last-call-results drive processes for the next actions and consider the delicate balance between effective communication and “annoying collection calls.”
- Our Student Success Mentors establish relationships to drive positive outcomes
- Ultimately, we support responsible borrowing that ensures education opportunities for generations to come.
CHAMPIONS FULL SERVICE PROGRAM OVERVIEW
Champions Unique Process and Procedures
From enrollment through the 3-year
cohort default rate cycle, we execute and document processes and procedures for
working with your borrowers for successful repayment of their student loans.
SKIP TRACING
We contact references and use industry-proven resources for
locating your borrowers.
CLIENT PORTAL AND REPORTING
We provide a portal for clients to access
reports and data for your borrowers. Schools that supplement our servicing can
use this portal to have everyone’s work documented in one place.
STUDENT LOAN FINANCIAL LITERACY
We understand what drives long-term
successful behaviors with borrowers that support their ultimate financial freedom.
CUSTOMER SERVICE
Your success is our success! We will do what it takes to
execute a win-win for our school clients and student customers!
